frequently asked questions

I’ve lost money because of bad financial advice given by a financial planner, stockbroker or accountant what can I do?

You have extensive rights to claim compensation at the Australian Financial Complaints Authority. Otherwise you make a claim in a Court.

I have TPD insurance as part of my superannuation but my fund will not pay?

You have extensive rights to challenge decisions made by superannuation funds and insurance companies at the Australian Financial Complaints Authority.

I’m not able to work but my insurance company will not pay my TPD insurance to me

You have extensive rights to challenge decisions made by insurance companies at the Australian Financial Complaints Authority.

My bank lent me money to make a bad property investment what can I do?

When banks lend you money they must make sure that the loan was suitable for you. If a loan has been made to you to make a bad investment the Australian Financial Complaints Authority can order that you do not have to repay the loan and can order that you be paid compensation for losses incurred by you as a result of entering into the loan.

I signed a guarantee and now the bank wants to sell my family home

You can make a complaint to the Australian Financial Complaints Authority which can order that the Bank can’t sell your house.

I can’t afford to pay legal fees

You will only have to pay our fees if your claim is successful. You can pay our fees from the money that we will recover for you.

I don’t want to go to Court

Most people will not have to go to Court to get compensation. Most claims can be resolved.

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